The Value of Customer Feedback

7/24/2018 (Permalink)

Customer feedback is our best gauge of success! Thank you to this customer for letting us know of a job well done.

Customer reviews are our best indicator of success or failure. SERVPRO is a service company. We want to professionally serve each and ever customer as we assist with water, fire or mold damage, cleaning or construction projects.

Most of the jobs we complete are due to a malfunction or disaster that causes a disruption in your home, your office, and ultimately your schedule. In a concise statement, there are a few specific words this customer chose to use that speak volumes: professional, exceptional and accommodating. 

I am thrilled to hear that we were able to accommodate our customer's needs, whether it be the timing of our appointments, the way we placed equipment in the home, or communication as requested. 

I am always sincerely grateful to a customer for  letting us know they observed hard work and effort. Tom strives to provide excellent customer service and works long hours. We value Tom as a part of our team and want to thank this customer for recognizing his commitment to a job well done. 

If you are a customer of SERVPRO of Jackson & Ross Counties, please give us your feedback. We'd love to hear from you. We can get better when we know exactly how we did. Feel free to email me at jhughes@SERVPROjacksongallia.com.